About the Client

Vmart is one of India’s leading value retail chains, operating 400+ stores across Tier 2 and Tier 3 cities. Known for its affordable, trend-forward fashion, the brand caters to a fast-growing consumer base looking for quality at competitive prices.

With a high product churn rate and tight seasonal timelines, Vmart’s sourcing model depends on timely production and vendor coordination. As the business scaled, traditional tracking methods couldn’t keep up, making real-time visibility into vendor production progress critical to avoid stockouts and keep shelves replenished.

The Challenge

As production volumes grew, Vmart’s procurement teams faced mounting pressure to track manufacturing progress across a distributed vendor base. Traditional tracking methods, follow-up calls, Excel sheets, and delayed updates made it difficult to spot problems before they escalated.

1. Lack of Real-Time Production Visibility

Procurement teams had little to no visibility into daily progress at supplier units; they couldn’t track whether raw materials were delayed, production had started, or orders were ready to ship. As a result, delays were often discovered only after expected dispatch dates had passed, disrupting warehouse planning and store availability during high-demand periods.

2. Scattered Communication with Vendors

Without a centralized system, vendor updates were buried across phone calls, email threads, and WhatsApp messages, with no clear trail or accountability. This slowed down response times and prolonged issue resolution, as teams spent hours chasing status updates instead of preventing delays proactively.

3. No Production-Stage Data to Guide Sourcing

Vmart couldn’t track vendor performance at each stage of production, making it difficult to identify recurring delay patterns or measure supplier reliability. This lack of structured data hindered their ability to make informed sourcing decisions and left underperforming vendors unchecked.

The Solution

To shift from reactive follow-ups to proactive production control, Vmart adopted Supplymint’s DigiProc module, embedding real-time visibility, automated alerts, and structured vendor collaboration into their production tracking workflow. This empowered the procurement team to stay ahead of issues, not behind them.

Real-Time Milestone Tracking

With DigiProc, Vmart’s buyers could now track each stage of the production lifecycle, from fabric in-house to stitching, finishing, and packing, in real time. The system mapped every process to predefined timelines and flagged any deviation the moment it occurred. This granular, stage-by-stage tracking eliminated the guesswork that previously defined production oversight, allowing teams to monitor progress with unmatched precision and act swiftly when milestones lag.

Automated Alerts & Notifications

Missed milestones no longer went unnoticed. DigiProc automatically triggered alerts to relevant stakeholders, including buyers, vendors, and supply chain leads, whenever a delay occurred. These alerts ensured that the right people were notified immediately, avoiding last-minute surprises and making it easier to adjust delivery schedules or reallocate internal resources on time.

Centralized Vendor Collaboration

The platform also brought all communication into one place. Using contextual, time-stamped comment threads within milestone logs, buyers and suppliers could directly discuss production bottlenecks, share updates, and resolve issues. This replaced disjointed phone calls and emails with transparent, traceable conversations, strengthening coordination and speeding up resolution cycles.

Historical Production Insights

DigiProc also created a digital performance record for every vendor. The system tracked production efficiency over time, capturing data like delayed milestones, average turnaround times, and fulfillment consistency. This helped Vmart’s procurement team analyze trends, identify underperforming vendors, and plan future orders with better risk awareness and supplier fit.

The Impact

Up to 30% Reduction in Production Delays
By flagging issues early and improving collaboration, Vmart reduced production-related delays by up to 30% across key supplier clusters.

Faster Response to Issues
With milestone alerts and in-platform messaging, bottlenecks that once took days to resolve now moved forward in hours.

Data-Backed Vendor Insights
Vmart’s procurement team could now score vendors based on reliability, responsiveness, and milestone adherence, adding a performance lens to sourcing.

Stronger Vendor Partnerships
Transparent communication and faster payments (thanks to reduced disputes) helped build trust and long-term alignment with top-performing suppliers.

Conclusion

Vmart’s adoption of Supplymint’s DigiProc real-time production tracking transformed its procurement process from reactive to proactive. With live milestone visibility, automated alerts, and data-backed decision-making, Vmart not only reduced delays but also gained control over a complex supply chain, ensuring better in-store availability, higher customer satisfaction, and smoother vendor relationships at scale.