Customer Success Manager

About the role

Supplymint is looking for a Customer Success Manager who can effectively manage customer relationships, drive successful project execution, and act as a bridge between customers and internal teams. The ideal candidate will have strong project management capabilities, excellent stakeholder management skills, and a customer-centric approach. An MBA in Operations is mandatory for this role.

Key responsibilities

Serve as the primary point of contact for customers and ensure a seamless customer experience.
Manage customer onboarding, implementation, and ongoing engagement activities.
Understand customer requirements and coordinate with internal teams to ensure timely delivery and resolution of issues.
Work closely with the Tech team to communicate customer feedback, requirements, and enhancement requests.
Track project milestones, timelines, and deliverables to ensure successful execution.
Conduct regular customer reviews, follow-ups, and status meetings.
Build strong customer relationships to improve retention and satisfaction.
Identify potential risks and proactively drive resolution.
Maintain accurate documentation of customer interactions, project updates, and action items.

Requirements and qualifications

MBA in Operations (Mandatory).
1–3 years of experience in Customer Success, Project Coordination, Operations, Account Management, or a related role.
Strong project management and organizational skills.
Excellent communication and interpersonal skills.
Ability to manage multiple stakeholders and priorities effectively.
Strong analytical and problem-solving capabilities.
Experience in customer-facing roles with a focus on relationship management.
Basic technical knowledge or understanding of software/SaaS products will be an added advantage.
Experience working closely with technology or product teams.
Familiarity with CRM, ticketing, or project management tools.